FAQ

Frequently Asked Questions

Eliore Essentials LLP , We are here for you.

How will I know my order has been confirmed?

Upon placing your order, you will receive a confirmation to your registered email address. Should you not receive this within a few minutes, we invite you to check your spam folder or reach out to us at helpdesk@elioreessentials.com — we will be glad to assist.

What should I do when my order arrives?

We kindly ask that you inspect the outer packaging carefully before accepting delivery and sharing any OTP. If the parcel appears tampered with, damaged, or compromised in any way, please decline to accept it. We also recommend recording a continuous unboxing video — this helps us address any concerns swiftly and with clarity.

Can someone else receive my order on my behalf?

Yes. Should you authorize another individual—a family member, colleague, or building representative—to receive your parcel, delivery will be considered complete upon their acceptance. All the same care and documentation we ask of you applies in such instances as well.

How are shipping charges calculated?

Shipping charges are determined by order value, destination, and package dimensions and will be clearly displayed at checkout before you confirm your purchase. Any applicable promotions will be reflected at the same stage.

Do you accept returns?

Given the intimate nature of fragrances and skincare, we are unable to accept returns on the basis of personal preference or change of mind. Returns are considered exclusively in cases of transit damage, manufacturing defects, or an incorrect item being dispatched — each assessed with the utmost care by our team.

How long does a refund take?

Once your return has been received, inspected, and approved by our quality team, your refund will be initiated promptly. The timeline for its reflection may vary depending on your chosen payment method. Please note that shipping charges are non-refundable, except in cases where the error originates with us.

I received an incorrect or damaged item. What should I do?

We sincerely apologize for the inconvenience. Please write to us at helpdesk@elioreessentials.com within 48 hours of receiving your order, along with your order number, clear photographs, and your unboxing video. Our team will review your case with care and ensure a fitting resolution.

What if I notice something missing from my order?

We take such matters very seriously. Please contact us within 48 hours with your order number, photographs, and an unboxing video. Claims unsupported by sufficient documentation may limit our ability to investigate; we therefore strongly encourage all customers to record their unboxing as a matter of routine.

Are your fragrances and skincare products authentic?

Absolutely. Every product bearing the Eliore Essentials name is crafted and curated to the highest standard. Authenticity is not simply our promise — it is the very foundation of who we are.

Can I find product ingredients and usage guidance on your website?

Yes, each product listing is accompanied by detailed ingredient information and usage recommendations. If you have a specific concern, sensitivity, or query beyond what is listed, we warmly invite you to contact us directly. Our team is always happy to guide you toward the right choice.

Are your products suitable for sensitive skin?

We recommend reviewing the ingredient list on each product page carefully. If you have known sensitivities or allergies, we advise a patch test prior to use and encourage you to consult a qualified professional if you are unsure. Our team is available to answer any specific questions you may have.

How is my personal information handled?

Your personal information is managed in accordance with our Privacy Policy. Eliore Essentials LLP is committed to handling your data with the highest degree of responsibility and discretion. We do not sell or share your information with third parties for commercial purposes.

Which laws govern my relationship with Eliore Essentials?

All transactions and interactions with Eliore Essentials LLP are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Gautambuddha Nagar, Greater Noida, Uttar Pradesh.

How can I reach the Eliore Essentials team?

We are always delighted to hear from you. For order-related matters, please write to helpdesk@elioreessentials.com. For general and business inquiries, query@elioreessentials.com is the right address. You may also reach us by phone at +91 8796330294. We aim to respond to all correspondence with the attentiveness it deserves.

Where is Eliore Essentials based?

Eliore Essentials LLP is registered and operates from T4, B11, Techzone 4, Upper Ground, NX One Techzone 4, Greater Noida, Gautambuddha Nagar, Uttar Pradesh 201306, India.

© 2026 Eliore Essentials LLP. All rights reserved.