Shipping Policy – Eliore Essentials

At Eliore Essentials, we ensure a smooth and reliable delivery experience for all perfume and skincare products.

1. Order Processing

• All orders are processed within 24–48 hours (excluding Sundays & public holidays).
• Orders placed after 6 PM will be processed the next business day.
• During high-demand periods, processing may take slightly longer.

2. Shipping Time

• Metro Cities: 4-5 business days
• Non-Metro Cities: 6-7 business days
• Remote Areas: 5–10 business days

Delivery timelines may vary due to logistics or unforeseen delays.

3. Shipping Charges

• Free Shipping on prepaid orders above ₹999
• Standard shipping charges apply to orders below ₹999
• Additional charges may apply for Cash on Delivery (COD)

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
• You can track your order in real-time until delivery.

5. Packaging

• All Eliore products are packed in secure, leak-proof, and premium protective packaging to ensure:
  • No damage during transit
  • Preservation of fragrance and formulation quality
• Fragile items like glass perfume bottles are specially cushioned.

6. Delivery Attempts

• Courier partners will attempt delivery up to 2–3 times.
• If unsuccessful, the order may be returned to us.

7. Damaged or Tampered Packages

• If you receive a damaged or tampered package, do not accept it.
• If accepted, you must report within 24 hours of delivery with:
  • Unboxing video
  • Images of damage

Failure to provide proof may result in rejection of claims.

8. Delays & Exceptions

Eliore is not responsible for delays caused by:

• Natural disasters
• Courier service disruptions
• Incorrect address or contact details provided by the customer

9. International Shipping (Optional – include if needed)

• Currently, we do/do not ship internationally. (Edit based on your plan)

10. Contact for Shipping Queries

For any shipping-related assistance:
📧 Email: helpdesk@elioreessentials.com
📞 Phone/WhatsApp: 8796330294